Refund & Return Policy

Last Updated: [Date]

At KAIJ TRADE LIMITED, we strive for your complete satisfaction. If you’re not happy with your purchase, you may request a refund or exchange within 30 days of receiving your order, provided the item meets the conditions below.

1. Eligibility for Returns/Refunds

✅ Accepted Cases:

 

Product is defective, damaged, or incorrect upon arrival.

 

 

Item is unused, in original packaging, with tags/labels intact.

 

❌ Non-Qualifying Cases:

 

Products altered, used, or damaged due to misuse.

 

 

Personalized/custom-made items (unless defective).

 

 

Final sale items (if applicable).

 

2. How to Initiate a Return

 

Contact Us within 30 days of delivery:

 

 

Email: [Your Customer Support Email]

 

 

Include: Order number, product details, and reason for return.

 

 

We’ll review your request and send return instructions (e.g., prepaid label or return address).

 

 

Ship the item back within 7 days of approval.

 

3. Refund Process

 

Refund Method: Original payment (processed within 5–10 business days after we receive the item).

 

 

Shipping Costs: Refund excludes original shipping fees (unless the return is due to our error).

 

 

Exchanges: Free replacement for defective/wrong items (subject to stock availability).

 

4. Return Shipping

 

Free returns for defective/incorrect items (we cover shipping).

 

 

Customer-paid returns for non-defective items (unless local laws require otherwise).

 

5. Non-Returnable Items

 

Digital downloads, gift cards, hygiene-sensitive products (e.g., earrings).

 

6. Late/Missing Refunds?

Check your bank/payment provider first. If unresolved, contact us at [Your Support Email].

7. Questions?

We’re here to help! Reach out:
�� Email: info@kaijtrade.com